Most computer trouble builds up quietly. Updates get skipped, backups stop running, things slow down bit by bit, and then one busy morning it all comes to a head. The retainer is my answer to that: instead of calling a stranger when something breaks, you have a tech who already knows your setup and checks in on it every month.
Here’s how it works. We start with a first visit that covers a meet and greet, a full Fast Fix service, and remote-access setup so I can help without a call-out. After that, your gear gets regular attention on a schedule, and when something does go sideways, you call me and skip the line.
We start with a meet and greet so I can learn your setup and what matters to you. The visit includes a full Fast Fix service, so any existing problems get sorted on day one, plus remote-access setup for everything that comes after.
Your first visit includes a smart plug for your most troublesome equipment. When a router or other box locks up, I can power it off and on remotely, often before you’ve noticed anything was wrong. No call-out, no waiting around.
Every month includes 2 hours of scheduled remote maintenance: updates, security checks, cleanup, and a look at anything that seems off. Small problems get caught while they’re still small.
Something acting strange? Call me. Phone support is included, so you never have to weigh a quick question against a service fee.
Four times a year I come to you for a full Fast Fix visit: hands-on maintenance, updates, and anything on your list that’s easier to handle in person.
Retainer clients get 35% off after-hours rates. If something breaks at the worst possible time, help costs less and you already know who to call.
The retainer starts at $250 a month, plus a $350 first fee that covers the meet and greet, the full Fast Fix service, and your remote-access and smart plug setup. Pricing covers a single device; larger home networks and extra devices are a custom quote.
